BELPORT BEACH HOTEL
LATANYA PALM SPA HOTEL

ALERIA HOTELS contributes to sustainable Turkish tourism with its resort and city hotels concept, located in different parts of Antalya, Turkey's most important tourism destination, where the perfect harmony of the Mediterranean's blue and green tones can be found. Belport Beach (Kemer – Beldibi) invites you to spend wonderful moments embraced by blue and green, while Latanya Palm Spa, located in the heart of the city, invites you to explore Antalya with easy access to everywhere and offers avant-garde comfort for your congresses, meetings, seminars, special occasions, and business trips.

OUR QUALITY MANAGEMENT POLICY

We can anticipate the holiday expectations of our guests in advance and offer high-level satisfaction-oriented services. As ALERIA HOTELS, with our two facilities in Antalya (Antalya – Beldibi/Kemer), we not only provide comfortable and entertaining accommodation but also make you feel at home even when you are far away. ALERIA HOTELS offers comfortable accommodation opportunities at affordable prices through its facilities. All our brand's hotels share the same goal: to provide excellent service, quality, and a high level of guest satisfaction. OUR QUALITY MANAGEMENT SYSTEM POLICY is committed to the principles of "guest focus, continuous improvement, respect for business values, valuing employees, caring for society and the environment, and acting in compliance with laws" to provide innovative services that exceed world standards in the ever-evolving and growing tourism sector and to become a leader in the industry. OUR GOALS include achieving at least 95% guest satisfaction in internal guest satisfaction surveys, keeping staff turnover below 5% annually, providing training to 90% of staff according to the annual training plan, conducting all internal audits and management review meetings on planned dates, and achieving 99% error-free results in food sample analyses.

OUR CORE VALUES

  • Prioritizing institutionalization and branding.
  • Following changing and renewing global tourism and hospitality standards.
  • Being open to continuous change and development.
  • Adopting a management approach based on objectives.
  • Working with a guest-focused approach.
  • Being sensitive to guest requests and suggestions and analyzing them.
  • Never compromising on quality.
  • Placing importance on staff selection and training.
  • Working with team spirit.
  • Providing energetic and friendly service.
  • Being respectful to the environment and society.
  • Complying with laws.