ALERIA HOTELS, Turkey’s most important tourism destination, the Mediterranean’s blue and green tones of different points of Antalya, with perfect harmony, Belport Beach (Kemer – Beldibi) Latanya Palm Spa Hotel (Antalya – Center) facilities with sustainable It contributes to Turkish Tourism in the concept of resort and city hotels. Belport Beach Hotel offers you to spend wonderful hours in the bosom of blue and green, Latanya Palm Spa to explore Antalya with convenient transportation to everywhere in the heart of the city and to all congresses, meetings, seminars, special days. and invites you to the avant-garde comfort in your business trips.
OUR QUALITY MANAGEMENT POLICY
We can anticipate the holiday expectations of our guests and provide high-level satisfaction-oriented service. As ALERIA HOTELS, with its 2 facilities in Antalya (Antalya – Beldibi / Kemer ) it does not only offer you a comfortable and enjoyable accommodation; it also makes you feel like home despite being far away. ALERIA HOTELS offers comfortable accommodation at affordable prices with its facilities. Our brand’s hotels all have the same goal: to provide excellent service, quality and a high level of guest satisfaction. OUR QUALITY MANAGEMENT SYSTEM POLICY “In order to provide our guests with better quality and innovative service above world standards and to become the industry leader in the ever-evolving, changing and growing tourism sector; We promise to adhere to the principles of “guest-orientation, continuous improvement, respect for business values, valuing staff, giving importance to society and the environment, and acting in accordance with the law”. OUR OBJECTIVES: Ensuring at least 95% guest satisfaction in internal guest satisfaction surveys, staff turnover not exceeding 5% on a yearly basis, providing training to 90% of the personnel by adhering to the annual training plan, and holding all internal audit and management review meetings on scheduled dates, Obtaining 99% error-free results from food sample analysis is our main goal.
OUR FUNDAMENTAL VALUES
To give importance to institutionalization and branding
To follow the changing and renewed global tourism and hotel standards.
Being open to continuous change and development
To adopt the management approach with targets.
Guest-oriented work.
To be sensitive to and analyze guest requests and suggestions.
Not compromising on quality.
Paying attention to staff selection and training
Working with team spirit.
To provide energetic and friendly service.
Respecting the environment and society.
To abide by the law.